Bangbet Privacy Policy — Your Data Protection & Information Security

When you open an account, use the platform, or access our services, certain information is collected. This information comes from three sources: what you provide directly, what is generated automatically as you use the platform, and what is received from payment providers and identity verification services.

The table below provides a clear breakdown:

Photos or scanned copies of your ID are collected solely for KYC verification purposes — once verification is complete, they are not stored in any unsecured location. All such documents are held in an encrypted database.

Bangbet is fully transparent about how your information is used. Below is a precise breakdown of every purpose for which your data is used — nothing beyond this.

• Account Management: Verifying your identity, keeping your login secure, and assisting with password recovery.
• Payment Processing: Processing deposits and withdrawals securely, and maintaining transaction records.
• Service improvement: Understanding which games and features are used most to continually improve your experience.
• Ensuring Security: Detecting suspicious login activity, fraud attempts, or money laundering.
• Legal obligations: Compliance with licensing conditions and international gaming regulations.
• Contact: Sending important updates, security alerts, and (if you opt in) promotions.

To stop receiving marketing communications, go to your account settings and turn them off — or click the "Unsubscribe" link at the bottom of any marketing email. Only marketing messages will stop; important account alerts will continue as normal.

Bangbet is very careful about sharing your information with third parties. Only in the specific circumstances listed below, and under strict confidentiality agreements, may certain information be shared:

• Payment providers: Payment providers such as bKash, Nagad, and Rocket are given only the information needed to complete a transaction — and only for that specific transaction.
• Identity Verification Agencies: During the KYC process, identity document details are shared with authorized verification agencies. Once verification is complete, this data is no longer retained by them.
• Game providers: During Live Casino or slots sessions, only the information necessary for gameplay is shared with the game provider. No personal identity information is disclosed.
• Law enforcement agencies: If a court or regulatory authority makes a legal demand for specific information, we are obligated to comply. Where possible, you will be informed in advance.

If Bangbet's business structure changes in the future — such as a merger or acquisition — the new operator will be bound by this Privacy Policy. You will be notified in advance if that happens.

Bangbet uses industry-leading technology for data protection. These aren't just policies on paper — real security measures are in place at every level.

Take a few simple steps to protect your own account: use a strong password, never share it with anyone, and avoid logging in on unfamiliar Wi-Fi networks.

Cookies are used on the Bangbet website and app. A cookie is a small text file stored in your browser that helps improve the service. Not all cookies are the same — Bangbet uses three types in total.

• Essential Cookies: Maintaining login sessions, storing security tokens, and temporarily holding form data. The platform cannot function without these.
• Performance Cookies: To understand which pages users spend the most time on and where issues arise. This data is fully anonymized.
• Preference cookies: To remember your language preference, theme settings, and other personal preferences.

Cookies can be disabled through your browser settings — however, disabling essential cookies may prevent the platform from working properly. The Bangbet mobile app uses local storage instead of cookies, which stays on your device.

Bangbet believes you have full ownership over your data. You can exercise the following rights at any time:

To exercise any of these rights, email us at support@bangbet.win with "Data Rights" in the subject line for a faster response.

Bangbet does not retain data beyond what is necessary. Each category of information has a defined retention period — once that period expires, the data is automatically deleted or anonymised.

• Account information: For the duration of the active account and up to 5 years after closure — as required by law.
• Transaction Records: 7 years — in accordance with international financial regulations.
• Login & Session History: 90 days — for security investigations.
• Customer support conversations: 3 years — for quality assurance and dispute resolution.
• Marketing Preferences: Updates are applied within 30 days of opting out.

Bangbet is strictly not intended for anyone under 18. We do not knowingly collect personal information from anyone below that age.

If a parent or guardian discovers that a minor has registered on Bangbet without their consent, please notify us immediately at support@bangbet.win. We will promptly close the account and delete all associated data.

If you have any questions, complaints, or requests regarding this privacy policy, please contact Bangbet's dedicated data privacy team.

For urgent matters, use the platform's live chat — response times are much faster there. If you raise a privacy-related concern via live chat, you will be connected directly to the data privacy team.

This privacy policy was last updated on 1 January 2026. This version supersedes all previous versions. You will be notified at your registered email address before any major changes take effect.